Refund and Returns

New and unused merchandise purchased online may be returned within 14 days of the package delivery date. Returns will not be accepted without an original receipt. You will be required to pay the return shipping and a 5% restocking fee if the product(s) are returned due to personal preferences. All merchandise must be returned in the original selling condition, packaging, tags, and labels.

If you have any questions or concerns about your online order, please reach out to us and we’d be happy to assist you. To start a return, you can contact us at sales@ludru.shop.

If a mistake was made by us, such as sending the wrong item, please contact us at info@mynekoshop.com and we will begin processing your return and replacement at no additional cost to you. Photos of the incorrect item(s) are required, and a RMA (Return Merchandise Authorization) will be issued. In order to be eligible for a return, you must email sales@ludru.shop.

If your return is accepted, we will send you a return shipping label (at the cost of the customer), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns sent back without an authorization will be refused.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need help?

Contact us at sales@ludru.shop for questions related to refunds and returns.