Shipping

We typically process and ship in-stock domestic orders in 1 to 2 business days. However, please allow up to 5 days during our peak season and holidays. Once your order has shipped, the delivery time will vary based on your location. Our standard shipping times domestically are 2-8 days. If you require your package to arrive within a certain window of time, please select the expedited (2-3 days) shipping option at checkout. Please allow additional processing and transit time during holiday seasons.

All products purchased and shipped from Ludru.shop are packaged at our warehouse and handled by a third-party carrier (USPS, UPS, Fedex, etc.). If you require shipping via a specific carrier, please contact Customer Service when placing your order. Certain carriers may incur additional charges. Once an order has been picked and labeled, we may not be able to change the carrier.

Damaged claims need to be reported within 7 days of the “Delivered Date” provided by the mail carrier. We highly suggest you open and inspect your order as soon as you receive it. If there are damages, please email us and include pictures of the all damages and packaging within 7 days to sales@ludru.shop. Please note that a minor packaging flaw that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims.

IMPORTANT NOTE: We request that all customers double check the intended address of delivery before confirming their orders for shipping. We ARE NOT responsible for any orders that have already been shipped out to an incorrect address via any third-party shipping carrier (USPS, UPS, Fedex, etc.) and we will not issue a refund for your purchase. As a reminder, it is the customer’s responsibility to perform their due diligence during checkout by confirming their personal information.